SHIPPING

  • What are the delivery times ?

    🔴 Express Shipping:

    - 5 to 9 business days for the USA, Canada & Australia.

    - 3 to 6 business days for the UK & Switzerland

    - 2 to 4 business days for European Union countries.

    - For all other countries, delivery takes 6 to 12 working days.

    Express Shipping concerns all products except the following categories: Kimonos, Jackets, Pants, T-shirts, Dresses, Wall Art, Cushions and some Jinbei, Getas and Pajamas (please refer to the delivery time in the product description).

    For the moment, all these last categories are shipped via the following standard shipping:

    🔴 Standard Shipping:

    - 11 to 19 business days for the USA, Canada, Australia & for European Union countries.

    - 15 to 20 business days for other countries.

    Our team will do their very best to ensure that you receive your order as quickly as possible.

  • What are the shipping costs?

    Currently, our promotional campaign allows you to benefit from free delivery for orders over $99. This offer is valid for all our products and for a limited time. Under normal circumstances, the delivery costs are $9,96 in the United States, Australia, UK and UE.

  • What precautions to take for delivery?

    When you receive your order, it is important to check that your package has not been damaged during transport as well as that the product is in perfect condition (and, if necessary, to note these damages detailed on the delivery note of the carrier). Such verification should be done at the time of delivery and in presence of the carrier's driver. It is recommended to keep the packaging, which may be useful in case you wish to return the product, and is essential if you wish to benefit from your cancellation rights.

  • My package has been shipped but I still haven't received it, what to do?

    First of all, check the tracking of your package via the link to your tracking interface that was sent to you by e-mail following your order. If the tracking is indicated in progress of delivery, we recommend to be patient until the expected delivery date. If your package is pending, you can pick it up at the address indicated on the delivery notice. We also advise to verify that the delivery address indicated on your order is correct.

  • I received an item that does not match my order, what should I do?

    Before reaching us, verify your order confirmation to see if the product you ordered is different from the one you received. If the item received is effectively different from the one you ordered, please contact our customer service by e-mail.

  • An article is missing, what should I do?

    In order to optimize delivery times and avoid too much waiting, it is possible that your order will be shipped in multiple packages. Check your order confirmation email to make sure you don't have multiple tracking numbers from our carrier. If all the packages have arrived and you still don't have all your products, please contact our customer service by e-mail.

  • Do I have to pay customs and import fees?

    For orders within the European Union, you will not have to pay customs and import duties.
    For orders destined to countries out of the European Union, you may have to pay taxes or customs fees. The total amount you will have to pay is beyond our control. These charges are to be paid by the recipient of the order.
    For more information on possible charges, we recommend contacting your local customs office. This will avoid any unpleasant surprises.

  • RETURNS & REFUNDS

  • Returns : How do I use my right of retraction?

    You have the right to retract within 30 days after receiving your order. To retract your purchase, please contact us by e-mail and consult our return policy. The product must be returned in its entirety, including possible accessories, and in a condition that will allow the product to be put back on sale.

  • Who is responsible for return charges?

    We provide free shipping on orders over $99. As for return shipping costs, they remain at your expense.

  • I am not satisfied about my order, can I get a refund?

    Absolutely. In such case, please contact us. You have 30 days from receipt of the order to claim a full refund and return the product as is. The return costs will be at your expense. Contact us first and check our Return Policy.

  • What do I do if my product has a manufacturing defect?

    We do our best to ensure that your order is delivered undamaged and in accordance with your order. However, if you receive a defective product, please contact usand we guarantee to find an appropriate solution to solve your problem.