Step 1: If you would like to return or exchange your item (to get a different size or color), please make sure that you meet the following conditions:
Step 2: Contact us by email at firstname.lastname@example.org or directly via our contact form, pin order to obtain your return form which will need to be completed and included in your package. You may also download it directly from your customer account.
If you cannot print the document, please write down the elements listed on the form on a paper sheet and simply include it in your package.
Make sure that the following information appears on this sheet: your order number (Example: JA1264), names of the returned items, as well as what you wish to obtain from the return (refund, voucher or exchange with a different size/color).
Step 3: Please send the items you wish to return to the address indicated on the return form.
Clearly mention on the form whether you would like a refund, exchange or a gift voucher.
We provide free shipping on all of Japan Avenue's items. As for return shipping costs, they remain at your expense.
Items must be returned in their original condition. Any items that have been washed or worn (without the label) cannot be returned or refunded.As this is an international shipment, please provide us with your package's shipping number and proof of shipment when your package is shipped. This will allow us to pay customs fees if any are applied. If we do not have this information, we will not be able to pay the customs fees and your package will be returned to you automatically.
Step 4: As soon as we receive the items, they will be inspected and according to your request we:
Japan Avenue reserves the right to refuse returns sent or communicated after the delay of return, or articles which are not in the same condition as when they were received. Once the return is approved, you will be refunded through the same payment method used to make the purchase. The maximum refund delay is of 10 days. Please note that the refund delay on your bank account always depends on your bank
First of all, be assured that Japan Avenue is very rigorous and attentive to the quality control of its products. However, it is possible that a defect may have been overlooked, and therefore we sincerely apologize, but no worries, we will find a solution.
Step 1: Send us a complaint by e-mail to email@example.com accompanied by photos of the defect(s).
Please do not remove the labels or wash a stained or defective item before having informed us, at the risk that your claim cannot be taken in consideration.
Step 2: Your request will be processed by our team within a maximum of 48 hours (excluding Sundays and public holidays). Afterwards, you will have several options to choose from:
Happy customers are our greatest reward, and we will always do our very best to make sure you enjoy your shopping experience in our online store!
By Credit & Debit Cards, Paypal
or Apple Pay
Email support 6 days a week
Response within 24 hours
Change your mind? You have
14 days to return your product
Free worldwide shipping
without minimum purchase!