HOW LONG IS YOUR RETURNS PERIOD?
Any unwanted product must be returned within 30 days from when your Japan Avenue order is delivered.
WHAT ITEMS CAN I RETURN?
We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as item(s) are still in their original condition, you can return these within 30 days. Please see the return process by clicking here .
To receive a full refund on eligible returns, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.
WHEN WILL I GET MY REFUND?
This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.
GOOD TO KNOWS...
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We only offer refunds onto the original payment method used to make the order.
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For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.
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Refunds will be actioned as soon as possible from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.