Refund & Return Policy – Japan Avenue
You have a 60-day period from the date of receipt of your order to request a return, ensuring a worry-free shopping experience.
Return Conditions
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Returned items must be unused, in their original condition and packaging.
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All products are eligible for return, except for food items, due to hygiene and safety reasons.
Return Fees
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Return shipping costs are the responsibility of the customer, regardless of the country of delivery.
How to Return an Item?
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Please contact us to receive a return form to include inside your package. The return address will be provided in this document.
Refund
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Once the package has been received and inspected, the refund will be issued within an average of 7 business days.
Contact
If you have any questions or need assistance with a return, you can reach us at:
→ By email: contact@japan-avenue.com
→ Via our contact form:
👉 https://japan-avenue.com/pages/contact